FAQ
Frequently Asked Questions.
General questions
Who are we and what do we do, What do we do at KENO?
We are one of the largest manufacturers and distributors of RES solutions in Poland. We have foreign branches and our scope covers the whole of Europe. We supply complex photovoltaic systems, energy storage, in-house mounting structures, switchboards, EMS and modern technologies supporting photovoltaic installations. We also offer HVA solutions, thus creating an entire ecosystem for the development of green energy.
What is the MyKeno app?
The MyKeno app is a modern answer to our customers’ busy lives. Through the app, you can track orders, shop, make an appointment with a sales advisor, pay and take advantage of promotions and discounts anytime, anywhere. You can download the app to any of your phone’s operating systems, it is intuitive and reliable. You can download the MyKeno app here.
Do you only work with installation companies or also with individual customers?
Our offer is intended primarily for plumbers, installers, wholesalers and B2B customers. Individual customers can use the services of our installation partners.
What does the cooperation with Keno look like?
The cooperation begins with contacting our sales representative, or registering on the B2B platform or through the MyKeno application and sending a request to contact a sales representative. We analyze the customer’s needs each time so that we can then select the right products or provide technical support for an earlier purchase. We carry out the delivery and, if necessary, support the installation and commissioning process.
What are the benefits of working with KENO?
We offer wide availability of products from proven brands, efficient logistics, technical and service support, as well as a modern B2B platform and the MyKeno application, which facilitates order placement and project management.
Do you help with choosing the right PV system?
Yes. Our specialists advise on the selection of panels, inverters, structures and accessories and adapt the solution to the specifics of the investment. We recommend that you use our selection program, which is available on our B2B platform.
How do I contact KENO?
You can contact KENO via the form available on the Contact page or make an appointment with a sales representative directly using the KENO app. This allows you to quickly get support tailored to your needs.
Products Technologies
What brands and solutions does KENO offer?
We offer products from renowned manufacturers of panels, inverters, storage and mounting structures. We provide only proven solutions with high quality and durability. The entire range is available in the manufacturers tab on our website.
Are the products certified and meet the standards?
Yes. All devices in our offer meet European standards of quality, safety and efficiency. Our partners are global manufacturers of equipment for the production and processing of energy from renewable sources, with full product certification and meeting the required standards in the EU.
What are the differences between monocrystalline and polycrystalline panels?
Monocrystalline panels are characterized by higher efficiency and better aesthetics, while polycrystalline panels are an economical solution for less demanding installations, we recommend that you contact our sales representative if you have any questions.
Do you offer energy storage systems and hybrid systems?
Yes, we provide advanced energy storage facilities that work with photovoltaic installations and hybrid solutions that increase energy independence. Our offer includes energy storage for individual customers, but also for companies and large-scale solutions.
How does photovoltaic installation monitoring work?
Thanks to specialized applications, it is possible to monitor the operation of the installation in real time, control energy production and quickly detect any discrepancies. Devices for monitoring the efficiency of installations, energy consumption or storage are usually an element supplied by the manufacturer whose products are installed at the customer’s site.
We also offer our own EMS (Energy management system), which is also an excellent answer to these needs. Learn more here.
B2B platform
What is the KENO B2B platform?
It is a modern online system for our business partners, which allows us to quickly place orders, check product availability, view invoices and purchase history. The platform also has a program for selecting installations, calculators, information about promotions, discounts and other special offers for registered customers. On the B2B portal, we also run a loyalty program – energy points, thanks to which you can save on further purchases.
How do I get on the platform?
All you have to do is register on a B2B platform and provide your company details along with your tax identification number. Only individual entrepreneurs (JDGs) and companies can create an account that they can use on both the platform and the MyKeno app.
Is the current availability of products visible on the platform?
Yes. Inventory levels are updated in real-time, making it easier to plan investments and orders. You can also see the scheduled delivery time on the platform if the product is currently unavailable. It is also possible to sign up for the waitlist and turn on availability alerts.
Can I track the status of my order?
Yes. The platform provides an insight into the order processing phase – from receipt, through preparation for shipment, to delivery. An even simpler option recommended by Keno is to download the MyKeno app, where you can manage and check the status of your order anywhere, anytime.
Is it possible to issue invoices and download documents online?
Yes. In the platform, you will find all invoices, WZ documents and order history in one place.
Does the platform integrate with installation systems?
Yes. We offer the possibility of integration with selected ERP/CRM systems to facilitate sales and logistics processes.
Orders and deliveries
How do I place an order?
The most convenient way is through our B2B platform or the MyKeno app, which is available 24/7. Orders can also be placed by phone or e-mail.
Are purchases made exclusively through the B2B platform?
The B2B platform and app are the main channel for order fulfillment, ensuring speed and convenience. For customers who prefer other forms of orders, contact with the sales department remains.
What is the delivery time?
We usually ship within 24-48 hours, depending on product availability.
Do you offer deliveries directly to the place of investment?
Yes. Goods We provide directly on Listed Address construction.
How can I check the availability of products in stock?
Current Availability is visible on B2B platform. You also Contact s Our Department trade.
Installation and technical support
Does KENO also install installations?
KENO does not perform installation for end customers – we cooperate with a network of installation companies, to whom we provide equipment and technical support.
In the field of commercial installations, you should contact a company from the Keno Group – N-Renewables, which also carries out the entire implementation process from scratch through its partners.
Do you offer training for plumbers?
Yes. We organize regular product and technical training so that installers can carry out projects efficiently and safely. You can find a list of current trainings on our platform and website.
What technical support does the installer receive after purchase?
Our specialists help with equipment configuration, commissioning of systems and diagnosis of possible problems.
What to do if there are technical problems during installation?
Simply contact our technical department – we will provide quick advice and assistance in solving the problem.
What materials are available to suppliers?
We provide installation instructions, datasheets, as well as design tools to facilitate the selection and configuration of systems.
Warranty Service
How long is the warranty on panels and inverters?
Manufacturers offer a warranty of 10 to 25 years on panels and 5 to 12 years on inverters as standard – depending on the brand and model. It is worth logging in to the B2B platform and verifying the selected model through the product sheet.
Does KENO help manufacturers in the complaints process?
Yes. Support customers throughout Europe Process Mediation of contact with the manufacturer.
What is the service procedure in the event of a breakdown?
It is necessary to Report the problem to the department KENO service. After verification Donates Next Instructions a v if necessary We organize Exchange device.
Is it possible to extend the warranty on the device?
In the case of Selected Manufacturers There is Option Extension Warranty Details Available They’re with us advisors.
How quickly are service requests processed?
Priority. Initial Review Acts Within the Couple Days a Next Events Determined ar individually depending on the Type notifications.
Connect to the B2B platform and order faster and better.
KENO Sp. z o.o. only performs wholesale sales. The condition for creating an account is to have a VAT number of the trading activity. KENO Sp. z o.o. declares that it meets the criterion of a large entrepreneur.
Legal basis: 2019 Reports of Laws, item 118.