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Website keno-energy.com Terms

08.09.2025

(hereinafter: the Rules)

  1. GENERAL
    1. Site Administrator
      The administrator of the website at the address: www.keno-energy.com is KENO Sp. z o.o. with its registered office in Gliwice, at the address: Ignacego Daszyńskiego 609, 44-151 Gliwice, Poland, registered in the Register of Entrepreneurs of the National Court Register, maintained by the District Court in Gliwice, X Commercial Division of the National Court Register, under KRS number: 0000688578, with VAT number: 6312671983, ID number: 367870863, with a registered capital of PLN 200,000.00.
    2. Purpose of the site
      The purpose of the website is to enable the Controller to present its business catalogue, as well as to enable potential customers of the Controller to obtain information about products and use services related to renewable energy sources, including photovoltaic systems and mounting structures, as well as to indicate ways to contact the Controller.
    3. Site Users
      The Website may be used by any person with access to the Internet, subject to the conditions set forth in these Terms and Conditions.
    4. Acceptance and Availability of Terms and Conditions
      Acceptance of these terms and conditions is implied at the time of your use of the website. The Administrator makes every effort to ensure that the content of these Terms and Conditions is available for consultation from the Website throughout its availability and that the content of the Terms and Conditions available on the Website is up-to-date.
  2. DEFINITION
    1. General principle of interpretation
      The terms used in these Terms and Conditions shall be given the meaning in accordance with the general rules of the Polish language, with the exception of the terms defined in point 2 of this Chapter written in capital letters, which are given the meaning given therein.
    2. Explanation of terms
      1. Website – a website owned and managed by the Administrator, available at: www.keno-energy.com.
      2. Administrator – the administrator of the Website, i.e. the entity referred to in Chapter I, point 1 of these Terms and Conditions.
      3. AI Chat – AI-powered chat integrated with websites.
      4. General Terms and Conditions – General Terms and Conditions of Sale and Provision of Services – a document made available by the Controller, inter alia, on the Website, which specifies the basic rules for the sale of goods and services offered by the Controller.
  3. SCOPE OF SERVICES AND FUNCTIONS OF THE WEBSITE
    1. Catalogue of products and services
      The Website contains the Controller’s business catalogue, which contains in particular information about the products and services offered by the Controller. The information contained on the Website does not constitute an offer of the Controller within the meaning of Article 66 § 1 of the Civil Code.
    2. Ordering
      Orders for products offered by the Controller can only be placed through a dedicated B2B platform after prior registration and positive verification. The rules for using the B2B platform and placing orders are specified in the General Terms and Conditions, which the Administrator leaves for inspection on the Website. Therefore, the Administrator points out that these Terms and Conditions do not specify both the rules for the use of the B2B platform and for placing orders.
    3. Contact forms
      1. The Controller has placed contact forms on the Website that allow the User to contact the Controller on specific matters, in particular in relation to the products or services offered by the Controller.
      2. Some of the forms available on the Website may be used by the User to submit a declaration of intent leading to the conclusion of a contract with the Controller, in particular to express their willingness to participate in trainings, webinars or other services offered by the Controller.
      3. Any form, the completion and submission of which will result in the conclusion of a contract or the submission of an offer for its conclusion by the user, will be clearly marked. Directly next to such a form, the Administrator shall provide information on:
        1. the main features of the service (e.g. subject matter and scope of training);
        2. the total price or remuneration for the service;
        3. the date and method of delivery of the service,
        4. possible need to adopt separate conditions for the provision of the service.
    4. API Chat AI
      1. The administrator states that it is not a Chat AI service provider. The Chat AI service is based on technology provided by the following entities:
        1. OpenAI Ireland Ltd, a company registered in the Republic of Ireland, having its registered office at 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland, registration number 737350;
        2. OpenAI, L.L.C., a Delaware corporation with its registered office at 1455 3rd Street, San Francisco, CA 94158, United States of America, identification number 7063675.
      2. The user acknowledges that the interaction within Chat AI is not done with a human, but with an automated artificial intelligence system. The responses received by Chat AI are the result of artificial intelligence reasoning based on advanced language models, so they are not the result of human reasoning, especially by a specialist in the field to whom the query entered into Chat AI relates.
      3. With regard to the rules for the use of services provided by the entities listed in letter a/ designated entities listed therein, the user is prohibited from sending questions (prompts) to the AI Chat that aim to generate or concern:
        1. Content that violates applicable laws
        2. Content that infringes the rights of third parties
        3. Sexual content, including pornography
        4. Content that celebrates mental disorders, eating disorders, self-harm, and suicide
        5. hate speech, harassment, discrimination or incitement to violence against any person or group;
        6. content related to a high risk of physical harm, in particular with regard to the promotion of dangerous substances, the manufacture of weapons or terrorist activities;
        7. Fraudulent, spam or malware
        8. attempts to produce content of the nature of financial advice, scoring, creditworthiness, credit decisions, employment decisions, as well as educational services, in particular those constituting automated decision-making in these areas;
        9. Unauthorized medical advice;
        10. activities aimed at violating the privacy of third parties, including tracking, monitoring or identifying them.
      4. Regardless of the rules mentioned in letter c/ it is forbidden to use AI Chat:
        1. for the purpose of reverse engineering or developing AI models that compete with the solutions provided by the entities referred to in point (a);
        2. disruption or interruption of the provision of AI services by entities referred to in point (a);
        3. otherwise violate the interests of the entities referred to in letter a/, in particular circumvent the usage limits set by these entities, trade in API keys with the consents of these entities or to their detriment, configure the services of these entities in a way that is not authorized by these entities.
      5. AI chat is only available to adults and minors over 13 years old – only with the consent of their parents or legal guardians.
      6. It is prohibited to insert confidential content, personal data or other information into conversations with Chat AI, the disclosure of which could violate the rights or interests of the User, the Administrator or third parties.
      7. You are fully responsible for complying with the law and these Terms of Content that you submit to Chat AI.
      8. The User declares that he/she has all rights to the content of the questions (prompts) entered by him/her into the AI Chat and that he/she does not interfere with the rights of third parties. All rights to the content created by Chat AI in response to the user’s queries, if it does not constitute works within the meaning of copyright law, are transferred to the user for further use at their own risk.
  4. PROCESSING OF PERSONAL DATA
    1. Privacy
      Full information on the processing of personal data by the Controller is provided in the Privacy Policy document available on the Website.
    2. Cakes
      /information about cookies needs to be added/
  5. RESPONSIBILITY OF THE CONTROLLER
    1. Responsibility for the operation of the website
      The Administrator takes due care to ensure the proper and uninterrupted functioning of the Website. Due to the technical conditions, the Administrator does not guarantee the continuous and error-free operation of the Website. The Administrator reserves the right to temporarily suspend access to the Website, in particular in the event of the need to carry out maintenance, modernization work or in connection with ICT system failures. The Controller will inform about planned technical breaks in advance on the website, if possible.
    2. Limitation of the Controller’s liability
      1. interruption of the functioning of the website or loss of data due to force majeure, device failure or unauthorized interference by third parties, for which the Administrator is not responsible;
      2. damages resulting from your improper use of the Website, including damage caused by malware originating from your devices;
      3. technical problems on the user’s side, in particular related to the quality of the internet connection, hardware or software.
    3. Content posted on the Site, including AI-powered content
      All content posted on the Website, including materials, articles, and responses generated by Chat AI, is for informational and illustrative purposes only. They do not constitute legal, commercial, financial advice or any other form of professional advice, nor are they a binding offer within the meaning of Section 66 § 1 of the Civil Code. The administrator states that the responses generated by the Chat AI service are created by an algorithm and may be incomplete, inaccurate, or outdated. The Administrator is not the provider of the IT solutions and algorithms used by Chat AI. You are responsible for all decisions (including business, investment, or personal) made based on information obtained through the Site, including responses from Chat AI. The Controller recommends that any such information be independently verified and consulted with relevant specialists or experts in the field.
    4. Responsibility for Chat AI
      The Administrator informs that the Chat AI service is provided by an external provider specified in these Terms and Conditions, and therefore is not its author or provides a separate guarantee for its operation. The Administrator will endeavour to ensure its proper functioning while exercising due diligence, but cannot guarantee the complete and uninterrupted reliability, availability or accuracy of the Chat AI Service, as its operation depends on the third-party provider’s systems.
  6. CONTACT AND COMPLAINTS
    1. Contact
      Any questions regarding the Terms and Conditions and the operation of the Website should be directed to the e-mail address: biuro@keno-energy.com or by phone at +48 32 341 71 71.
    2. Complaint Procedure
      1. The User has the right to lodge a complaint regarding the operation and functioning of the Website, including the services provided through it electronically.
      2. Complaints are submitted electronically to the Controller’s e-mail address: biuro@keno-energy.com .
      3. It is recommended to include the following information in the complaint to facilitate and speed up the process of its settlement:
        1. the applicant’s name and surname or company name,
        2. Contact email address,
        3. Describe the problem or discrepancy as accurately as possible.
        4. Possible screenshots to illustrate the problem.
      4. The Administrator shall consider the complaint within 14 (fourteen) days from the date of its receipt.
      5. The response to the complaint will be sent to the user’s e-mail address from which the message was sent or to another address provided by the user.
  7. FINAL PROVISIONS
    1. Changes to the Terms and Conditions
      The Administrator reserves the right to change these Terms and Conditions at any time. Changes will be published on the Website and will enter into force after 14 days from the date of their publication. The date of publication of the Terms and Conditions is indicated in the header of this document.
    2. Governing Law
      These Terms and Conditions are governed by Polish law.